What's your return policy on non-print on demand and custom computer products.

30 days free return or exchange. Please contact us at support@savagetech.studio for RMA to put in the package and postage for returns.

Shipping 

policy on non-print on demand and custom computer products.

Shipping time may very depending on your location.  We process orders within 24 - 72 hours during normal business hours, Mon-Fri. We do not process orders over the weekend. You will be updated with tracking information when your order ships.

  

What’s your (Print on Demand and Custom Computer) return policy?
Quality Guarantee up to 30 days  

Do to the nature of the items being print on demand.

We don’t offer general returns and exchanges, but we do offer 30 day returns or exchange if there’s something wrong with your order. Such as quality issues. Please let us know by contacting us at support@svgraw.com

 

Custom Hardware

Custom computers and hardware aren’t offered returns. Unless otherwise stated in the description.  We don’t issue refunds if you decide you don’t want it as the computers are custom built for you only.  But if there is something wrong with your order we’ll sort it out. 

 

Do you offer refunds? 

 

Refunds are only offered to customers that receive the wrong items or damaged items. This refers to print on demand and custom computers. If any of these apply, please contact us at support@svgraw.com with photos of wrong/damaged items and we’ll sort that out for you. 

Custom computers and hardware aren’t offered refunds. Unless otherwise stated in the description.  We don’t issue refunds if you decide you don’t want it as the computers are custom built for you only.  But if there is something wrong with your order we’ll sort it out  

Can I exchange an item for a different size/color? 

 

At this time, we don't offer exchanges on wrong size or color. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@svgraw.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

 

Orders and delivery facts

 

Delivery 

 

 

When will I get my order? 

 

Usually, it takes 3 days to fulfill an order, after which it’s shipped out. Though unusual, sometimes we run into technical issues that may delay the process. If so, we will contact you with that information. The shipping time depends on your location, but can be estimated as follows: 

 

● USA: 

● USA: Standard 4-11 days  Premium 4-7 days Express 4-5 days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

 

Where will my order ship from? 

 

We work with an on-demand order fulfillment company with facilities worldwide! 

 If you are in the USA.  Your Print-On-Demand order will ship from the United States.

Will I be charged customs for my order? 

 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

 

My order should be here by now, but I still don't have it. What should I do? 

 

Before getting in touch with us, please help us out by doing the following: 

 

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@savagetech.studio with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

 

 

Orders

 

 

How are your products made? 

 

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

 

How do I track my order? 

 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@svgraw.com 

 

I received a wrong/damaged product, what should I do? 

 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@svgraw.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!